Frequently Asked Questions

Discover everything about S1N CARE's premium skincare in our FAQ. Learn about our Austin-based brand, The Original S1N vitamin body lotion, and our commitment to cruelty-free, vegan formulas. Find answers on ingredients, ordering, shipping, and returns for our rebellious, all-skin-type friendly products that even benefit tattoo care.

About S1N CARE

What is S1N CARE?

S1N CARE is an Austin-based premium personal care brand catering to young-at-heart individuals who prioritize self-expression, confidence, and self-care. We're redefining skincare by blending exceptional quality with a touch of rebellion. Learn more about us

What products do you currently offer?

Our flagship product is "The Original S1N," a non-fragrance vitamin body lotion.

Check out The Original S1N

The Original S1N is:

  1. Botanical Infused: Enriched with natural plant extracts like Aloe Vera, Chamomile, Marigold, and Cucumber, our formula harnesses the power of nature to nourish and rejuvenate your skin.
  2. Cruelty Free: We never test on animals. Our commitment to ethical beauty means you can feel good about your skincare choices.
  3. Gluten Free: Safe for those with gluten sensitivities, our formula is crafted without any gluten-containing ingredients.
  4. Non-Greasy Formula: Absorbs quickly into the skin without leaving a heavy or oily residue, making it perfect for daily use on both face and body.
  5. Paraben Free: We've formulated without parabens, choosing instead to use safer alternatives to preserve the integrity of our product.
  6. Soy Free: Our lotion is free from soy-derived ingredients, making it suitable for those with soy allergies or sensitivities.
  7. Sulfate Free: We've excluded sulfates, which can be harsh and drying, to create a gentler formula that respects your skin's natural balance.
  8. Vegan: Contains no animal-derived ingredients, aligning with vegan lifestyles and our commitment to conscious beauty.
  9. Alcohol Free: Formulated without drying alcohols to maintain your skin's natural moisture and prevent irritation.
What is your brand philosophy?

Our philosophy is built on four principles:

  1. Exceptional Quality
  2. Great Service
  3. Good People
  4. Rebellious Spirit

We believe skin care should be more than just a routine---it should be an experience that resonates with who you are. Learn more about our philosophy

Where can I purchase S1N CARE products?

S1N CARE products are exclusively available through our official website. Shop The Original S1N now

Product Information

What is The Original S1N?

The Original S1N is our flagship product - a non-fragrance vitamin lotion designed to unleash the power of Vitamins E, C, and A. This bold blend battles free radicals, boosts collagen, and smooths fine lines for a fresh, fearless complexion. Discover The Original S1N

Who is The Original S1N suitable for?

The Original S1N is ideal for all skin types, especially those looking for a high-quality, multi-benefit skincare solution. It's particularly beneficial for individuals seeking to maintain healthy, vibrant skin and those with active lifestyles who need long-lasting moisture. It's also perfect for people with tattoos looking to preserve the vibrancy and clarity of their body art. See if The Original S1N is right for you

What are the key benefits of vitamin body lotion?

Revitalizes and Protects: The vitamin trio (E, C, and A) revitalizes your skin by boosting collagen, smoothing texture, and defending against environmental stressors.

Brightens and Renews: Vitamin C fades dark spots and Vitamin A encourages skin cell turnover, revealing a rejuvenated glow.

Power of Botanical Extracts: Carefully selected botanical extracts deliver essential nutrients and healing benefits directly to your skin.

Experience the benefits of The Original S1N

What are the main ingredients in The Original S1N?

Key ingredients include Vitamins E, C, and A, Shea Butter, Aloe Vera Leaf Extract, and botanical extracts including Marigold, Chamomile, Comfrey, and Cucumber. View the full list of ingredients

Is The Original S1N safe for sensitive skin?

Yes, The Original S1N is formulated to be gentle and suitable for all skin types, including sensitive skin. It's free from common irritants like parabens, sulfates, and alcohol. However, as with any skincare product, we recommend doing a patch test if you have particularly sensitive skin.

Can The Original S1N be used on tattooed skin?

Absolutely! The Original S1N is perfect for people with tattoos. Our nourishing formula helps extend the life and vibrancy of tattoos, while its moisturizing properties may help prevent fading and maintain the sharpness of tattoo lines. Protect your tattoos with The Original S1N

Is The Original S1N scented?

The Original S1N is a non-fragrance lotion. It's almost odorless, with only a slight, inherent scent from its natural ingredients.

Orders and Shipping

How much does shipping cost?

Shipping costs are calculated based on your location and chosen shipping method. The exact cost will be displayed at checkout before you complete your purchase. We offer free shipping on all orders of $30 or more.

Do you offer free shipping?

Yes! We offer free shipping on all orders of $30 or more to any location within the United States and U.S. territories. View our Shipping Policy

What are your shipping timeframes?

Orders placed before 6 PM EST on business days (Monday through Friday) will be processed the next business day. Orders placed after 6 PM EST or on weekends/holidays will be processed within two business days.

After processing, delivery timeframes will vary based on your location and chosen shipping method. You’ll see the estimated delivery date at checkout.

View our full Shipping Policy

How can I track my order?

Once your order has been shipped, you will receive an email with tracking information.

Do you ship internationally?

Currently, we only offer domestic shipping to all 50 states within the United States, including Alaska and Hawaii, as well as U.S. territories. View our Shipping Policy

Returns and Refunds

What is your return policy?

You have 14 days to return an item from the date you received it. The item must be unused and in the same condition that you received it, in the original packaging. View our full Return Policy

What if I have an adverse reaction to a product?

If you experience an adverse reaction to a product, you may return it within the 14-day period even if gently used. Please contact our customer service for guidance in these cases. Contact our support team

How do I initiate a return?

Please contact our customer service team at support@s1ncare.com within the 14-day return period to initiate a return. View our Return Policy

How long does it take to process a refund?

Once we receive and inspect your returned item, we will initiate a refund to your original method of payment. You may receive the credit within 5-10 business days, depending on your card issuer's policies. Learn more about our refund process

Contact and Support

How can I contact S1N CARE?

You can reach us through:

  • Email: support@s1ncare.com
  • Mailing Address: 823 Congress Avenue, Ste 150-0159, Austin, TX 78767
  • Social Media: @s1ncareshop on Instagram, Facebook, Twitter/X, and TikTok

Visit our Contact page for more information

What are your business hours?

Our business hours are Monday - Friday: 9:00 AM - 5:00 PM Central Time. We are closed on weekends and major holidays.

How quickly can I expect a response to my inquiry?

We strive to respond to all email inquiries within 24 hours, except for weekends. Reach out to us

Can't find what you're looking for? Visit our Contact Information page for ways to reach our dedicated support team.